Complaint Procedure

We are confident of and committed to providing you with high-quality services in all respects. However, if you have any problem with the services we have provided to you then please let us know by raising it first with your solicitor. If he does not resolve the problem to your satisfaction then you will be referred to our complaint handling officer. We will endeavour to resolve your complaint in a fair, prompt and satisfactory manner.

If for any reason we are unable to resolve the problem between us, we are regulated by the Solicitor’s Regulation Authority who also provide complaints and redress scheme.

If you are not satisfied with our handling of your complaint you can ask the Legal Ombudsman at P O Box 6806 Wolverhampton, WV1 9WJ or telephone number 03005550333 to consider the complaint. Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint or no more than six years of the act or omission leading to your complaint or no than more than three years when you reasonably to have known there was cause for complaint.

You may contact the Solicitors Regulations Authority if your complaints relate to any alleged behaviour which borders on dishonest, misappropriating, or losing your money or any unfair treatment on the ground of race, disability, religion, gender or sexual orientation.